This Shipping Policy outlines how Canvas Creations Sdn. Bhd. (202501036397 / 1637807-T) (“we,” “our,” “us”) processes and delivers customer orders. By placing an order with us, you agree to the terms stated below.
1. Processing Time
- Orders are processed within 1–3 business days after payment is successfully received.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons (festive sales, promotions, etc.), processing may take longer. We will notify customers in case of any unexpected delays.
2. Shipping Coverage
- We currently ship to all states within Malaysia (Peninsular, Sabah, and Sarawak).
- International shipping may be available upon request. Please contact us at mycanvas.creations@outlook.com before placing an international order.
3. Shipping Methods & Delivery Time
We work with trusted courier partners to ensure safe and timely delivery. Estimated delivery times are:
- West Malaysia (Peninsular): 2–5 business days after dispatch
- East Malaysia (Sabah & Sarawak): 5–10 business days after dispatch
- International Orders: Delivery time varies depending on destination and courier service selected
Note: Delivery times are estimates and may vary due to weather conditions, customs clearance, courier delays, or unforeseen circumstances.
4. Shipping Fees
- Shipping charges are calculated at checkout based on your location and package weight/size.
- Free shipping may be offered on orders above a certain amount during promotions (subject to terms and conditions).
- International shipping rates will be provided upon request before order confirmation.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can track your package directly on the courier partner’s website.
6. Packaging & Handling
- All products are securely packaged to prevent damage during transit.
- If your order includes fragile or delicate items, we may use additional protective packaging.
- We practice environmentally conscious packaging whenever possible.
7. Delivery Issues
- If a package is returned due to incorrect shipping information provided by the customer, re-delivery charges will apply.
- We are not responsible for delays caused by courier services, customs, or natural disasters.
- In the rare event of lost or severely delayed packages, please contact us immediately, and we will assist in liaising with the courier.
8. Damaged or Missing Items
- Please inspect your order upon delivery.
- If your package arrives damaged, or if items are missing, notify us within 48 hours of receiving your order at mycanvas.creations@outlook.com with supporting photos.
- We will investigate and arrange for a replacement or refund (subject to review).
9. International Shipping (if applicable)
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
- Delivery times may vary depending on customs clearance procedures.
10. Contact Us
For any questions regarding shipping, delivery, or special requests, please contact us:
Canvas Creations Sdn. Bhd.
📍 A-10-02, Menara The Met, No. 20, Jalan Dutamas 2, 50480 Kuala Lumpur, W.P. Kuala Lumpur
📞 +6017 795 7136
📧 mycanvas.creations@outlook.com