Canvas Creations (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, subscribe to our newsletter, or otherwise interact with us. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, billing and shipping address, email address, phone number, and payment details when you make a purchase.
- Account Information: Username, password, and preferences if you create an account with us.
- Payment Information: Credit/debit card details or other payment method details processed through secure third-party payment gateways.
- Communication Data: Information you provide when contacting us via email, phone, or our contact form.
- Website Usage Data: IP address, browser type, device information, operating system, and browsing activity collected via cookies and analytics tools.
- Marketing Data: Your preferences in receiving marketing communications from us, and responses to surveys or promotions.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To manage your account and provide customer support.
- To communicate with you about orders, returns, updates, or inquiries.
- To personalize your shopping experience and recommend products.
- To improve our website, services, and product offerings.
- To send newsletters, promotions, or offers if you have opted in.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties, such as:
- Payment Processors – to securely process transactions.
- Shipping Partners – to deliver your orders.
- Service Providers – IT, analytics, or marketing providers who help us operate our business.
- Legal Authorities – when required by law or to protect our rights.
All third parties we work with are obligated to keep your information safe and use it only for agreed purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings.
- Improve website performance and security.
- Track analytics to understand visitor behavior.
- Provide personalized content and advertising.
You may disable cookies in your browser settings, but this may affect certain features of our website.
5. Data Retention
We will retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal, tax, or accounting obligations.
- Resolve disputes and enforce agreements.
Once data is no longer needed, it will be securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have rights under data protection laws, including:
- The right to access, update, or delete your personal data.
- The right to withdraw consent for marketing communications at any time.
- The right to restrict or object to processing of your data.
- The right to request a copy of your personal information.
To exercise these rights, please contact us using the details below.
7. Data Security
We implement strict security measures to protect your data, including encryption, secure servers, and limited access to personal information. While we take reasonable steps to secure your data, no system is 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
9. Children’s Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware of such data being collected, we will delete it immediately.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Canvas Creations
📍 A-10-02, Menara The Met, No. 20, Jalan Dutamas 2, 50480 Kuala Lumpur W.P. Kuala Lumpur
📧 mycanvas.creations@outlook.com
📞 +6017 795 7136